Alameda County SBDCOakland, CA

Served. How the Art of Hospitality Enhances Long-Term Customer Relationships

Served. How the Art of Hospitality Enhances Long-Term Customer Relationships

Friday, September 20, 2019 10:00am to 2:00pm
No Fee

A workshop designed exclusively for restaurants, bars, winery staff, culinary retailers and all retail businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service.

Topics:

Understanding Customer Emotions

Making "no" sound like "yes"

Interactive Behavior Shifts

Tough Customers 101

"Being Right" is the Booby Prize

Creative Expectation Response

Customer Loyalty

Getting Great Reviews

 

Holly Stiel is world renown for her substance and style of teaching.  Join in as she guides attendees on an adventure from hospitality worker to becoming a "Memory Maker".

Louise Dawson
Ohlone College Newark Center
39399 Cherry St. Suite 1100
Newark CA 94560-4902

Apply Now

It all starts here. Complete the application and submit your request. A member of the SBDC will follow up with you and help you achieve your small business goals -- at no cost to you.
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.